Please take note of Sabah Park’s Mountain guide overtime charges applicable for the day of decent.
RM15 per group per hour after 4pm
RM30 per group per hour for arrivals after 5pm onwards
1. Physical and Medical Requirement
1.1 Mountain Torq requires that all guest(s) booked on Mountain Torq’s itineraries to be fit and healthy. Guest(s) will be required to meet the Sabah Parks’ minimum health regulation. Sabah Parks indicates that people with the history of heart disease, hypertension, chronic asthma, peptic ulcer, severe anaemia, diabetes, epileptic fits, arthritis, palpitations, hepatitis, muscular cramps, obesity and any other sickness that may be triggered by severe cold, exertion and high altitude is not encouraged to climb the mountain. Kindly refer to the latest updates in Sabah Parks’ website at: http://www.sabahparks.org.my/services/climbing-mount-kinabalu
2. Minimum requirement for eligibility to stay in Pendant Hut
2.1 Pendant Hut is the accommodation for guest(s) who are booked on Mountain Torq’s Via Ferrata and Alpine Sports Climbing itineraries.
2.2 Guest(s) must be:
* Minimum 10 years old
* Weigh less than 100kg
* At least 1.3m in height
* Meet Sabah Parks’ health requirement
* Do not have any physical disabilities that may restrict the guest(s)’ ability to participate in the activity in a safe manner.
3. Customer Details
3.1 For guest (s) without any medical condition:
Completed guest details must be submitted to Mountain Torq preferably upon booking or within 7 days of the bookings’ confirmation. Details or changes submitted within 7 days of the guest’s arrival date will be subjected to a levy of between RM50 to RM100 per pax. In the case where bookings are made within 7 days of arrival date, completed guest details will have to be submitted upon booking.
3.2 For guest(s) requiring special consideration:
Details must be highlighted to Mountain Torq within 7 days of booking or at least one month before the arrival date, the earlier date will apply. Mountain Torq requires medical clearance letter to certify that the guest(s) is/ are fit to undertake the trek up to the summit and proceed with the via ferrata activity above 3600m a.s.l.
Mountain Torq reserves the right to contact the customer directly to assess the guest(s)' eligibility to participate in their selected Mountain Torq’s activities, if/as deemed necessary. Mountain Torq reserve the right to refuse the guest(s) from participating without refund or reimbursement if insufficient time is given to MT to ascertain the guest(s)’ eligibility.
Any request to consider this/ these guest(s) to stay at Pendant Hut and proceed with activity that comes less than 1 month will not be entertained.
4. Guests Check-In & Verification Process:
4.1 All guests booked for Mountain Torq itinerary must personally present their original identification document during verification at Mountain Torq’s Kinabalu Park Office. Guests will not be verified without these documents.
Guest(s) are highly advised to personally verify their details during registration at Mountain Torq’s Kinabalu Park office.
4.2 Guests must be registered and verified latest by 8.30 a.m. on the actual arrival date. Late registration will not be entertained without approval from Sabah Parks.
4.3 Guests must attend the compulsory Via Ferrata safety briefing and training session at Pendant Hut, between 3.00 to 4.00 p.m. There will be NO repeat briefing and NO Via Ferrata on the next day should the guests miss the mandatory briefing.
4.4 Guest(s) must arrive at the Via Ferrata starting point before 6.30a.m. (LPC) and 7.15a.m. (WTT). Guest(s) who miss the cut-off time will not be allowed on the Via Ferrata. Any request for reimbursement will not be entertained.
4.5 No partial refunds or credit will be given for unused services. In the event of inclement weather where the activity is terminated, there shall be no refund accorded. Activity cancellation is STRICTLY due to SAFETY REASON.
Proper Footwear Notice
Recently, we have notice that there are a few Via Ferrata customers wearing improper shoes for the Via Ferrata activity. As we all know, safety is paramount in any outdoor sport and this is no exception. We at Mountain Torq want our guests to have the best experience without compromising on safety standards. Therefore, we would like to remind you to brief your customer what type of shoes that proper and improper to wear for Via Ferrata activity.
Customer are suggested to wear below: -
Hiking Boots
Specialist Via Ferrata Boots
Walking Shoes (good grip)
Trekking Shoes